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To find a specific fault code, try our Fault Code Search. |
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For further help, try our Tips on Searching. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- Replace Cleaning Cartridge (Fuser Web) Message
Position the Fuser Web on top of the Fuser so the screws line up with the holes. Turn the screw at the rear of the Fuser Web Assembly to the right, using the nut driver, to tighten the screw. Turn the screw at the front of the Fuser Web Assembly to the right, using the nut driver, to tighten the screw. more...
- Black Lines on Copies
Clean the Document Cover, Document Glass, and the Second Side Scanning Lens Assembly (Optical Glass) . The components include the Document Cover, the Document (Platen) Glass, and the Second Side Scanning Lens Assembly (Optical Glass). NOTE: The Document Glass is made up of two parts; the Document Glass and the CVT Glass strip. more...
- Paper Jam in Paper Tray 1, 2, 3, or 4
Paper Jam in Paper Tray 1, 2, 3, or 4 . Clear the Paper Jam in Paper Tray 1, 2, 3, or 4 . NOTE: The Touch Screen will display a 'Paper Jam' message and indicate which paper tray to open to remove the jammed paper. more...
- Light, Faint, or Faded Copies
Lighten or Darken Copies, or Adjust the Sharpness of Copies . From the Copy screen, select the [Image Quality] tab. NOTE: The lightness / darkness of the image can also be adjusted at the bottom, right of the Copy tab. more...
- Paper Jam in High Capacity Feeder (HCF / Paper Trays 6 and 7)
Paper Jam in High Capacity Feeder (HCF / Paper Trays 6 and 7) . Clear the Paper Jam in High Capacity Feeder (HCF / Trays 6 & 7) . Open the tray in the HCF where the paper jam occurred. more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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